The connected care platform for Australia

Everything care needs next, it already has*

The hours are already paid for. The proof is in the care already given. The insights are in the data already recorded. It's trapped between systems that don't talk to each other. HealthOS connects what you run and hands it back.

It just needs connecting. That’s what HealthOS does.

Care admin
Delivery
Insights
A Support at Home referral checked against My Aged Care through Services Australia: care recipient found, My Aged Care ID and an active Support at Home Classification 6 approval.The same day schedule with workers as columns and time running down: each worker’s shift, booked hours and visits, colour-coded by service, with the visits still needing a worker in their own lane.The coding worksheet: a principal diagnosis and a procedure, with the live DRG, severity and cost weight beneath them.Eclipse claim batches: a completed batch with its accepted and rejected claims, and a draft ready to submit.A resident’s active medications in HealthOS under a severe penicillin allergy banner, with warfarin flagged high-risk.A progress note in Scribe mode: voice form fill alongside the structured note, from patient details to sign-off.The Board and Executive dashboard: active residents, occupancy, high and extreme risks, open serious incidents and care minutes.A research cohort built from the care record: criteria on care setting and falls risk, with de-identified results.
HealthOS Worker on a care worker’s phone: today’s visits on a timeline, two done and two still to come.
The care circle

Wherever you sit in the care circle

From the bedside to the boardroom, find where you sit and see what changes for your part of the work.

Workers can care

Things are written once, and every clinician sees the whole person, in a facility or on the road.

Families can see

Nothing about a person is lost between systems, so families stop chasing.

Providers can sustain it

Admin shrinks, the business runs on the live record, and the record becomes research-ready.

Up close

What the modules look like in use

Intake & CRM

Every referral in one inbox

Support at Home referrals arrive straight from Services Australia's gateway. Medicare eligibility and package budgets are checked on the way in, so your team knows a person's funding before the first call.

  • Referral sync from the aged care gateway
  • Waitlists and pathways through to admission
  • Funding position visible at first contact
Explore intake →
The HealthOS referral inbox: every referral with its date, person, care type, urgency, status, pathway and source.
Care delivery

One care record, wherever care happens

Assessments, care plans, progress notes and medications stay together whether someone is in residential care, at home, or moving between the two. Pathways guide each step so nothing depends on memory.

  • Voice-dictated notes, signed by the clinician
  • Discharge summaries read into a draft for review
  • Care pathways configured per facility
Explore care delivery →
A referral in HealthOS on the home care pathway, shown as a stepper from intake details, receipt and assessment through waitlist, allocation, care plan and funding to the first visit.
Services & rostering

Book it, deliver it, and bill it from one place

The service catalogue, the roster and the visit all share one record. Delivery is captured at the point of service, matched to price, and flows to finance without anyone re-keying it.

Explore services →
The day schedule in HealthOS with workers as rows: each worker’s rostered shift behind their visits, an unassigned lane, visits flagged as double booked or outside a shift, and approved requests waiting to be scheduled.
Family portal

Families see what's happening

Families browse and book extra services, sign agreements, and follow updates in their own portal. The care team no longer fields the same phone call five times a week.

Explore the portals →
The family portal activity feed on three phones: Bryan in the garden, his birthday afternoon tea, and a pottery painting session, each with Love, Clap and Smile reactions.
Data & insights

Numbers you can take to the board

Dashboards for every role, built on the live record. Ask in plain English and HealthOS finds the right pre-built measure, so the figure you present is one you can trace.

Explore insights →
The Board and Executive dashboard: active residents, occupancy, high and extreme risks, open serious incidents and care minutes, each traceable to its rows.
Proof you can check

The paperwork is done

Any software that touches the government gateways has to pass their testing first. This is where we stand today.

Passed
ADHA

HI Service

Identity checks against the national Healthcare Identifiers Service at intake.

Passed
Services Australia

Aged Care Web Services

Support at Home budgets, entry and departure events, claiming and reconciliation.

Passed
Dept of Health

GPMS B2G Foundational

Quality Indicators and 24/7 RN reporting lodged without the portal.

In NOI testing
Services Australia

Medicare Eclipse

Medicare, DVA and private health claiming with remittance reconciliation.

Integrations

Keep what you run. We make it talk.

HealthOS sits under your existing systems and connects them to one record, then speaks directly to the government gateways your funding depends on.

SAAged Care Web Services SAEclipse ADHAHI Service ADHAMy Health Record DHGPMS NDISPRODA / PACE HL7HL7 v2 & FHIR
The HealthOS integration map, showing government and local systems connected to one data model.
Video tour

See the whole platform

A six-and-a-half-minute screen recording of HealthOS, from the first referral to the claim. For the problem we exist to fix, start with the three-minute Why HealthOS walkthrough.

6:31
Platform overview
Day one

What changes on the floor

Intake

Eligibility before you say yes

The ACWS lookup runs inside the referral, so the person's aged care approvals are on screen while you triage, not discovered after admission.

Financial consent

Consent the patient actually signs

The clerk issues a numbered estimate and sends it by email or SMS. The patient reads and signs it on their phone, and the consent lands on the pre-admission record.

Claiming

Claims built from the episode

Eclipse claims are built from the episode already recorded and sent in batches you can follow, so nobody types the stay in twice.

Services

Families order, the roster sees it

A family books a service from the catalogue in Connections, and it appears on the services schedule for the team who will deliver it.

Medications

One chart, wherever care happens

Staff, the worker app and the dispensing pharmacist read the same medication chart, so a change made in one place is the change everyone sees.

Insights

The board pack builds itself

Board measures roll up overnight from the records care staff already keep, so the monthly report starts finished instead of in a spreadsheet.

See HealthOS on your own workflows

We'll walk you through it on real data. Bring the questions your current system can't answer.

Or email aaronl@healthos.net.au