Know what’s happening, without chasing anyone

Patients get their pre-admission and the estimate for their stay, and families, residents and home care clients see the schedule, the visits and the budget, all from one emailed link. There’s no password to remember.

HealthOS Connections on a family member's phone: the home page with agreements and upcoming visits, today's medicines, and a photo from the activity feed.

Across care settings

Hospital

Pre-admission questions, education packs and financial consent completed at home, and the discharge summary once it is finalised.

Home care

The schedule, who visited, what was done and what the budget is doing.

Residential aged care

A window on the week: visits, activity stories, photos and messages.

Disability & NDIS

Supports delivered, bookings and how the plan budget is tracking.

What families see

The care, the money and the paperwork in one place

One link, and you’re in

We email a sign-in link. Families can link an Apple or Google account later, and the app opens already signed in. Push notifications cover visit changes, activity stories and messages, and families can message the care team without phoning.

No password to set up
Care plans and upcoming services
Messages straight to the care team

Care notes from the care team and messages with the family in HealthOS Connections on a phone.

Hospital

Before the hospital stay, and after it

Before admission day, a patient completes their health questionnaire and admission forms from the same link, and reads and signs the numbered estimate for their stay. The portal keeps family in the loop during the stay, and the discharge summary appears there once a clinician has finalised it. An outstanding account can be paid by card.

Home care

See the price before you book

Support at Home prices are shown before anything is ordered, and families can only request services their signed agreement covers. Extras like hairdressing, podiatry and lifestyle activities sit in the same catalogue, charged through the provider’s finance system.

The service catalogue in HealthOS Connections on a phone: a search for hairdressing, each service with its price and a Request button.

Agreements signed in the portal

Home care agreements and Higher Everyday Living Fee agreements are generated from a template, prefilled from the quote, and signed in the portal. Nothing is billed until the agreement is signed.

A family member signs a premium services agreement on her phone in HealthOS Connections: the agreement awaiting signature, the signing form and the signed record.

Built for every family

The portal remembers a family’s preferred language and flags when an interpreter is needed. Substitute decision-makers have their own path through it, and a large-format mode is designed for people living with dementia. Materials are available in community languages.

Rolling out

Readings from home, for the family too

When monitoring moves home, families can follow it. A family view of chronic-condition pathways and today’s measurements is rolling out now.

On YouTube

See it in action

All videos

Private hospital: a day surgery case from referral to claim

Services: HELF agreements, digital signing and billing

Elsewhere in the care circle

At the bedsideThe whole person on one screen, in a facility or on the ward. At the front deskEvery referral in one inbox, with funding checked first. In the back officeClaims built from care already recorded.

See what families see

We’ll show you the portal on a real client’s week, or a patient’s pre-admission.