Funded care and premium services in one catalogue
Services get planned, delivered and billed from the one record, so nothing falls between the office and the floor. Book it, deliver it, bill it, with every charge signed for, across every funding model from Support at Home to NDIS to private pay.
A private hospital's charges come from its own chargemaster, at standard and contracted rates, and accrue on the episode.
Support at Home service delivery, priced to the government schedule.
Premium services alongside AN-ACC funded care.
NDIS service ordering and plan management.
Service delivery, from catalogue to bill
One catalogue for funded, premium and bundled services
Pricing rules are configured per funding model: Support at Home, NDIS, residential aged care (AN-ACC) and private pay. When government changes categories or rates, you update a rule.
A hospital stay is priced from the chargemaster
A hospital does not sell from a catalogue; it charges for the stay. Private hospital billing runs on the hospital's own chargemaster: accommodation, theatre bands tied to their MBS items, pharmacy and sundries, each at standard and contracted rates, with prosthesis charges from the Prescribed List. Each health fund contract carries its per diem, case payment and DRG rates, and charges accrue on the episode as care is given. See acute & hospital.
- Chargemaster with standard and contracted rates
- Theatre bands and their billing rules
- Health fund contracts: per diem, case payment and DRG rates
- Prosthesis charges from the Prescribed List
Built for Support at Home pricing
Support at Home pricing categories and rates are settings you change. When government updates rates or restructures categories, you change a configuration. No development cycle, no vendor ticket, no waiting.
- Support at Home pricing rules built in from day one
- Rate changes applied across the catalogue straight away
- Category mapping to the government schedule maintained centrally
- Reference rate guardrails flag services priced above government benchmark rates
- Eligible catalogue filtering based on the person's approved funding categories
- Support at Home invoice management with line items and attachments
- Pricing visible to families in Connections before they order
Order, schedule and deliver
Staff order services from the catalogue. Scheduling allocates workers, rooms or equipment. On the day grid, a visit can be dragged to another worker or time, and the reason is recorded with the move. A Rescheduled history shows what moved, why and by whom. Families see upcoming services in HealthOS Connections, and orders post to your ERP.
External providers on the same record
Connect to external service providers such as allied health, transport, catering and maintenance. Orders flow out and invoices flow back, so internal and external delivery share one data layer. Third-party providers book directly through the partner portal. Agreements gate access, so partners only see services they are contracted to deliver. Work queues surface assigned jobs with client details, and service delivery flows back into the record.
HELF agreements, signed in the portal
Every Higher Everyday Living Fee needs an informed, signed agreement, and a service delivered without one is a cost the provider absorbs. In HealthOS, flagged services generate the agreement from your template, the family signs it in Connections, and billing is gated on it. Only agreement-backed services bill. Unsigned lines show as blocked instead of becoming write-offs.
- Agreement-gated access: families and partners can only book services covered by their signed agreement
- Agreements signed in the portal, with no chasing
Premium services as a revenue channel
Hairdressing, physiotherapy extras, podiatry and lifestyle activities are surfaced to families through Connections alongside funded care. Families browse and order without calling the office. The charge posts to your ERP for billing, and the revenue flows to you.
- Families browse and order premium services themselves
- Premium revenue tracked separately in Insights, with full visibility in the dashboard
- Integrated with funded care in the same service record
See it in action
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See the service platform in action
We will walk you through it on real data. Bring questions.