Support at Home Purser
The first question every family asks is what Support at Home will pay for, and what it will cost them. Support at Home Purser answers it from the person’s own record: their My Aged Care referral arrives through GPMS, and their classification, this quarter’s budget and their contribution rates are read live from ACWS. The quote is priced from your own list and agreed before you accept the referral. Coming soon, sold on its own.
Tech preview, free until 1 January 2027. Parts of the product are still being finished, so nothing is charged while the preview runs. Sign up without a card and add one whenever you like. We may end the preview earlier, and you will hear from us before anything is charged.
My Aged Care referrals through GPMS, each matched to the care recipient Services Australia holds.
Classification, this quarter’s budget, what is used and what is left, read from ACWS.
Each line split by the person’s own rates for clinical supports, independence and everyday living.
Priced from your own price list, so the quote is what you would charge.
A referral tells you who. ACWS tells you what it costs.
A My Aged Care referral is an offer of a client, and it carries no budget figures and no contribution rates, so on its own it cannot price a quote. HealthOS reads both: the referral through GPMS, and the person’s live record through ACWS.
- Arrives
- When My Aged Care offers the person to your service, with a date to respond by.
- Carries
- Who the person is and how to reach them, their classification and any short-term tiers, and the services they are approved for.
- Does not carry
- What is left in their budget this quarter, or what they will contribute.
- Good for
- Knowing who to call, and answering before the referral goes to another provider.
- Read
- Whenever you need it, with the person’s care recipient id, surname and date of birth. Services Australia releases the record only when all three match.
- Carries
- This quarter’s budget with what is used and what is left, their means-tested contribution rates, and their classification and approved services as they stand today.
- Does not need
- A referral. A person who rings with their care recipient id can be quoted on the call.
- Good for
- A quote in dollars: what the government pays, what the person contributes and what is left.
Together: the quote opens from the GPMS referral with the person’s ids carried over, the figures come from ACWS, and accepting the referral lodges the Support at Home entry event. Someone who calls before any referral is quoted from ACWS alone.
A real quote before you accept the referral
Families shop on a phone, at night
Support at Home changed how budgets and contributions work, and most families meet it for the first time when a parent is approved. They want to know what the classification buys and what they will pay, and most provider websites answer with a phone number. A provider that shows a real figure, from its own prices, is the one that gets the call.
Quote straight from the My Aged Care referral
Referrals arrive from My Aged Care through GPMS, and each is matched to the care recipient Services Australia holds for it. Before accepting one, open a quote from the referral itself: the person’s care recipient id, surname and date of birth carry over, so nobody re-keys them, and the quote is ready when the family says yes.
- My Aged Care referrals through GPMS, with your own machine credential
- Each matched to the care recipient record in ACWS
- The quote opens from the referral, with the person’s ids carried through
Read from Services Australia, as it is today
Quote from ACWS reads the person’s record through your own PRODA device, and Services Australia releases it only when the care recipient id, surname and date of birth all match. Back comes what it holds today: their Support at Home classification and any short-term tiers, this quarter’s budget with what has been used and what is left, their means-tested contribution rates, and the services they are approved for.
Priced from your list, inside their budget
Starting the quote brings the client record up to date from ACWS, and the quote begins from the services the person is approved for, priced from your own list. Change how often, add or take off a service, and every line is split by the person’s own rates, so the quote shows what the government pays, what they contribute and what is left of the budget. When it is right, it downloads as a Word document or is emailed to the family.
- Starts from their approved services
- Each line split by their own contribution rates
- Downloaded as Word, or emailed to the family
Accepting lodges the entry event
Once the family agrees, accepting the referral lodges the Support at Home entry event with Services Australia, against your service’s NAPS id. That tells My Aged Care, and every other provider, that the person is with you.
GPMS and ACWS, with your own credentials
Two set-up guides, both with your organisation’s credentials, never ours. For GPMS: your machine credential from RAM and its ABN, and a test that reads your organisation back. For ACWS: your PRODA device, by its RA number and name, the activation code PRODA issues, and your Support at Home service by its NAPS id, finished with a test call. Your price list loads from your own services, each with its Support at Home service code and contribution category.
A first figure, before the referral
For families still choosing a provider, a quote page with your name and colours can sit on your own website. The person picks a classification, or “not assessed yet” to see the range, says whether they receive a full pension, and picks services from your price list. The enquiry lands in your inbox with the figures they saw, ready to call back.
$79 per user a month, seven days free
One monthly subscription, priced per person who signs in, however many clients you support: intake coordinators and whoever looks after your price list. Add or remove users as your team changes. No card is needed to start the seven-day trial; add one before it ends to keep going, and nothing is charged until then. Taking another HealthOS SaaS product as well, such as the Care Minutes Periscope, adds it to the same subscription and the same bill.
Before you ask
| Question | Answer |
|---|---|
| Can I use it today? | Yes. Support at Home Purser is in tech preview: join the tech preview, no card needed, and nothing is charged before 1 January 2027 (or an earlier end to the preview, which we will tell you about first). It reads the client’s budget and contribution rates from Services Australia. |
| Is the figure exact? | From the referral, yes: the classification, the budget and the person's own contribution rates come from Services Australia. On your website, before anyone is assessed, part pensioners and self-funded retirees see a range, because Services Australia's means assessment sets their rate. |
| What do I need to connect? | For GPMS, your organisation's machine credential, registered against your ABN. For ACWS, a PRODA device registered to your organisation and your Support at Home service's NAPS id. The set-up guides cover each step. |
| Where do the prices come from? | Your own price list, with each service's Support at Home service code and contribution category. |
| Do I need to replace my care management system? | No. The calculator, its quotes and its enquiries stand on their own. |
| Where is the data kept? | In Microsoft Azure in Australia, in a tenancy that the database itself keeps apart from every other subscriber's. |
See it in action
Show families a real figure, from your own prices
Tell us how many clients you support and which care management system you use, and we will let you know when Purser opens.