Care circle / In the back office
Finance and claiming teams

Claims built from care already recorded

Hospital accounts, Medicare and health fund claims, Support at Home claims and residential events come from the records your team already keeps. Nobody types them in twice.

Eclipse claim batches in HealthOS: a batch of three hospital claims to a health fund, submitted, with all three accepted.
Across care settings
Hospital

Charges accrue on the episode from your own chargemaster and fund contracts, and Medicare, DVA and health fund claims are built from it.

Home care

Support at Home budgets, client contributions and claims through Aged Care Web Services, from one catalogue covering Support at Home, CHSP and DVA.

Residential aged care

Entry, departure, leave and supplements lodged as events, with AN-ACC funding reconciled against Services Australia.

Disability & NDIS

Plans imported, with budget against actuals and prices from the current price guide.

What changes at month-end

From the visit or the stay to the remittance

Home care

One catalogue for every funding stream

Each service maps to its Support at Home, CHSP or DVA funding line and price. Rates and categories are settings you change, not code we ship. Prices above the benchmark are flagged before they reach a client’s statement.

  • Funding line and price matched automatically
  • Only eligible services offered to each client
  • Invoice line items with attachments
The service catalogue with funding lines and prices.
Home care

From the visit to the claim

When a worker finishes a visit, it becomes a delivery record. Budgets, client contributions and the claim are prepared from those records and lodged through Aged Care Web Services, then posted to your finance system for invoicing.

The Support at Home budgeting tool in HealthOS: the client’s quarterly budget, used and available amounts, means-tested contribution rates and approved services pre-selected for the quote.

Claims reconcile themselves

Claims are matched automatically against payment statements and remittance advice, and anything that doesn’t match is put in front of you to review. Residential events and supplements such as oxygen and enteral feeding go through the same channel.

A reconciled Support at Home month in HealthOS: the claim paid by Services Australia and each client’s invoice marked paid, with services, client contribution and government amounts.
Private hospitals

Accounts from your own prices

Private hospital billing runs on the hospital’s own chargemaster: accommodation, theatre bands tied to their MBS items, pharmacy and sundries, each at standard and contracted rates. Each health fund contract carries its per diem, case payment and DRG rates, and prosthesis charges come from the Prescribed List. The estimate a patient signs before admission is worked out from the same prices, and charges accrue on the episode as care is given.

  • Chargemaster with standard and contracted rates
  • Theatre bands and their billing rules
  • Health fund contracts: per diem, case payment and DRG rates
Eclipse in NOI testing

Eligibility before billing

Medicare, DVA and private health fund claims go through Eclipse and Medicare Online, with eligibility checked before the bill is raised. A hospital episode with a finalised code set and DRG joins the claiming queue, claims go in batches you can follow, and remittances reconcile against the claims they pay. Submissions use PRODA, and we manage and rotate the device keys for you. Eclipse is in Notice of Integration testing with Services Australia.

PACE claiming in development

NDIS plans, budget against actuals

Plans are imported with their budgets, and spend is tracked against them at current price guide rates. Claiming through PACE is in development.

An NDIS participant’s plan in HealthOS: plan-managed, $105,450 across core, capacity building and capital supports, with what is delivered, committed and available in each category.
On YouTube

See it in action

All videos
3:01
Services: HELF agreements, digital signing and billing
2:27
Care admin: Medicare, DVA and health fund claiming with Eclipse
3:37
Home care: Support at Home month-end claiming

Bring us a month-end

We’ll walk a real claim from the visit or the stay to the remittance.