Home and community care on one platform

Care at home is the sector's economical answer, and the hardest care to coordinate. HealthOS runs it from one record: clients see their budget, workers see their day, and claims follow the care.

The day schedule in HealthOS with workers as rows: each worker’s rostered shift behind their visits, an unassigned lane, visits flagged as double booked or outside a shift, and approved requests waiting to be scheduled.

The Support at Home journey

Follow one client from the first question about their budget to the month-end claim. Each step is a page: who takes part, what happens and what it hands to the next.

Follow the journey

What it does

From referral to service order, connected

Why it matters

A new framework that legacy tools never anticipated

Support at Home replaced Home Care Packages overnight, with new claiming, budgets and agreements. Most providers already juggle several programs, each with its own rules and reporting, so staff have to know which funding line covers which service for each client. Care workers are in the field, coordinators are in the office and families are at home, often working from different information. And preparing government claims still means pulling data out of several systems, checking codes and reconciling by hand. HealthOS puts Support at Home, CHSP and DVA on one service catalogue, one inbox and one data layer.

One service catalogue across all funding streams

Every service is mapped to the funding line that covers it: the right program, the right price and the right claim. Staff order care without memorising which rule applies to whom.

Support at Home, CHSP and DVA on one catalogue
Each service auto-mapped to its funding line and price
Eligible-catalogue filtering, so staff only see services the client's funding covers
Price controls with reference-rate guardrails on above-benchmark pricing

HealthOS service catalogue listing services with their group, price, attributes, visibility and booking type

Field to finance

Care workers complete services in the field. Delivery records post straight to your ERP for invoicing. Support at Home claims and contributions are prepared from the same records and lodge to Services Australia through its aged care claiming channel (ACWS), with nothing re-keyed.

Care worker mobile access, with the visit’s care tasks to mark complete
What every other service did for the client today and yesterday, on the visit screen
Real-time service delivery records
Automated posting to your ERP
HealthOS Connections for clients and families

A home visit in HealthOS Worker on a phone: the care tasks to mark complete, then what every other service did for the client today and yesterday, with an open maintenance job flagged.

Between-visit monitoring and early detection

Clients living at home are most vulnerable between visits. Auto-syncing connected devices send vital signs to the clinical record, so deterioration can be picked up before the next scheduled visit. See wellness and monitoring.

Remote monitoring with no phone setup required
Clinical threshold alerting for chronic conditions
Prevention screening built into care pathways
HealthOS Connections visibility for carers and substitute decision-makers

Your coordinator's command centre

One view across every funding stream: Support at Home, CHSP and DVA. Coordinators see budgets, schedule services and check Services Australia verification as it happens. On the day grid, a visit can be dragged to another worker or time, and the reason is recorded with the move. A Rescheduled history shows what moved, why and by whom. Built-in connectors cover Services Australia and your ERP.

The HealthOS command centre for home care: referrals not yet actioned, the clients to watch and why, and where each client is in their journey.

Families

Care happens behind a front door. Families still see it

When care is delivered in hundreds of homes, nobody walks past a nurses' station. HealthOS Connections shows families the schedule, who visited, what was done and what the budget is doing. It starts from one emailed link with no password required, so the phone stops being the only window. See the family portal.