Care circle / On the audit trail
Quality, compliance and health information teams

The evidence is already in the record

A hospital episode carries its own safety checklist, consent and coding trail, and Quality Indicators, 24/7 RN reporting and Star Ratings data come from the care your team records every day. Every change to that record is kept for seven years.

Quality Indicators in HealthOS: how the quarter’s fourteen indicators moved on last quarter, each rate side by side, and a tile for every indicator.
Across care settings
Hospital

The surgical safety checklist, surgical counts and signed financial consent on the episode, and every code traced to its source.

Home care

Agreements signed before services start, and every visit recorded against the client’s agreement and budget.

Residential aged care

National Quality Indicators each quarter and 24/7 RN attendance each month, lodged to the Department of Health through GPMS.

Every setting

A seven-year append-only audit trail of who changed what, and when.

What changes before an audit

Reporting you can stand behind

Theatre

Theatre safety, recorded as it happens

Sign in, time out and sign out are recorded on the patient’s episode with the surgical counts, the anaesthetic record and the recovery record. The checklist is part of the record, not a sheet in a folder, and paper that still comes out of theatre is scanned and filed to the episode by its number.

Health information

Coding you can trace

Each code on an episode shows the document and the sentence behind it, and every Code Captain run is logged: which model, which documents were read, which codes were proposed and which the coder accepted. Hospital-acquired complications are screened on the episode’s own conditions, against the pre-existing baseline frozen at admission.

Residential aged care

Quality Indicators without the portal

Quarterly National Quality Indicators are built from the care record for each service and lodged to the Department of Health’s GPMS gateway. Star Ratings data stays current as care is delivered.

The quarter’s Quality Indicator report in HealthOS, built from the care record and submitted to GPMS with its receipt, above the performance against national benchmarks.
Residential aged care

24/7 RN reporting, each month

Registered nurse attendance and the monthly declaration are prepared from rostered and recorded shifts, then lodged through GPMS.

GPMS Submissions in HealthOS: monthly 24/7 Registered Nurse reports and quarterly Quality Indicator reports lodged to the Department of Health, each with its status, validation and GPMS receipt.

Nothing is hard-deleted

Every change is kept for seven years with the user, the time and the values before and after. A clinical note can be amended or retracted, and the original text stays in the journal. Every AI interaction is logged too.

  • Append-only audit for seven years
  • Original note text always kept
  • AI use logged alongside the record
  • Emergency access to a record is time-limited and logged with its reason
Home care

Agreements come before charges

Home care and Higher Everyday Living Fee agreements are generated from your templates and signed before services are billed. An unsigned line is blocked, so it never turns into a write-off.

A family member signs a premium services agreement on her phone in HealthOS Connections: the agreement awaiting signature, the signing form and the signed record.

Compliance cycles you can version

A monthly compliance cycle can run as a pathway. Pathways are versioned when published, and anything already underway stays on the version it started with. Clinical modules cover falls, restraint, infection control and behaviour.

A referral in HealthOS on the aged care pathway, shown as a stepper from intake details and receipt through triage, waitlist, allocation, pre-admission, settling in, AN-ACC classification and the care plan.
On YouTube

See it in action

All videos
3:01
Services: HELF agreements, digital signing and billing
3:01
Aged care: Quality Indicators, 24/7 RN and SIRS
3:30
Care admin: manual and auto coding

Show us your next audit

We’ll show you where each piece of evidence lives in HealthOS.