Getting started

Sign up

1. Open the sign-up page

   Choose “Start a free trial” on the product’s page. While a product is in early access, that button asks us to set your trial up instead, and we reply by email.

2. Tick your products

   Tick every product you want and enter how many people will use each. They share one trial and one bill. The page shows what the subscription will cost after the trial, for what is ticked.

3. Enter your details

   Your given and family names and your email address. With a work address, its domain names your organisation; with a personal one (Gmail, Outlook and the like), type your organisation’s name, because the address does not say who you work for. Then choose Email me a confirmation link.

4. Confirm your email

   Open the link we send. It works for 24 hours. Nothing is created until you open it.

5. Choose a passphrase

   A few words you will remember. It is checked against passwords known from data breaches, so a common one is refused. Your trial starts now.

If your organisation is already on HealthOS

One organisation has one workspace, shared by its whole team. If your work address’s domain, or the organisation name you typed, belongs to a workspace that already exists, signing up does not start a second one. The email asks you to confirm your address, which sends a request to that workspace’s managers; nothing is charged to you. When one of them approves you, you get an email to choose your passphrase, on the seat they gave you. Until then you are not let in to anything.

The trial

• HealthOS SaaS is in tech preview, planned until 1 January 2027: the trial runs until the preview ends, and the sign-up page and your Subscription page show the date. We may end the preview earlier; if we do, you will hear from us before anything is charged. Outside a preview, a trial is seven days. You get everything in the products you ticked; Code Captain runs on AI, so each person can start a limited number of runs a day.
• No card is needed, and nothing is charged during the trial.
• You are the workspace’s first manager. Invite your team from the Team page (see Your team and seats).

Add a card to keep going

1. Open Subscription

   In the account menu, top right, choose Subscription.

2. Add a card

   Enter it on Stripe’s page. The first invoice is dated the day the trial ends.

If you do not add a card, the subscription ends with the trial and nothing is charged.

What next

• Care Minutes Periscope: Getting started on Workspace setup (account menu) asks for the Department’s care minutes targets spreadsheet first. Download it from health.gov.au (“Care minutes targets in individual residential care homes”), choose Upload the targets, check which row is each of your homes and save. The step is ticked once every home has the current quarter’s target, and comes back when a new quarter starts.
• Periscope or Purser: connect GPMS and ACWS from Workspace setup in the account menu.
• Care Minutes Periscope: bring in the hours worked.
• Code Navigator: nothing to connect. Open the coding worklist and start.

Still stuck? Email support@healthos.net.au