A room, the fees and the agreement, signed online
The room is offered from the home's published prices, the means-tested care fee arrives from Services Australia, and the family signs the Residential Aged Care Agreement from one emailed link.
The people at this step
Offers the room, prepares the agreement and lodges the entry with ACWS once the resident moves in.
Reads and signs the agreement and addenda on a phone, as the resident's representative where they hold the authority to.
Sees the RAD or DAP the family chose and the means-tested care fee, ready for the first statement.
Step by step
- The room offer
The RAD and DAP come from the home's own published room prices, so the offer and the published price never disagree.
- The means-tested care fee
It arrives from the Care Recipient Fee Summary and is filled into the agreement, with its source shown.
- Signed from home
The family signs the Residential Aged Care Agreement and any addenda in HealthOS Connections, from one emailed link with no password to set up.
- Entry lodged
The entry event is lodged with ACWS, with the deposit attached, and the resident is admitted to their room.
The referral tells you who. ACWS tells you what they pay.
A My Aged Care referral offers you a person approved for residential care, and it carries no fees. HealthOS reads both: the referral through GPMS, and what Services Australia has worked out about the person through ACWS.
- Arrives
- When My Aged Care sends the person's referral to your home.
- Carries
- Who the person is and how to reach them, and their approval for residential care.
- Does not carry
- Their means-tested care fee, or any income-tested fee.
- Good for
- Knowing who to call, and matching the person to the record Services Australia holds.
- Read
- From the person's record at Services Australia, found by their care recipient id.
- Carries
- Their approvals, the means-tested care fee and any income-tested fee from the Care Recipient Fee Summary, and their AN-ACC class once assessed.
- Fills in
- The agreement's means-tested care fee, with its source shown, so nobody types it from a letter.
- Good for
- An agreement whose fees are the ones Services Australia set.
Together: The room comes from your published prices, the fees come from ACWS, and the family signs from one emailed link. Once the resident moves in, the entry event is lodged with ACWS.
What the next step gets
The care team receives a resident whose room, fees and agreement are settled and recorded.
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