Support at Home quotes
A quote from the person’s own record: their referral from My Aged Care, their budget and contribution rates from ACWS, and your own prices.
Before your first quote
Quote from a referral
Open the referral
My Aged Care referrals arrive through GPMS, each matched to the care recipient Services Australia holds.
Start a quote
The care recipient id, surname and date of birth carry over, and the record is brought up to date from ACWS: their classification, this quarter’s budget and what is left, their contribution rates and the services they are approved for.
Adjust it
The quote starts from their approved services, priced from your list. Change how often, add or remove a service. Each line shows what the government pays and what the person contributes.
Quote from ACWS
For someone whose referral is not in your inbox, choose Quote from ACWS and enter their care recipient id, surname and date of birth. Services Australia releases the record only when all three match.
Send it
Download the quote as a Word document, or email it to the family from HealthOS.
Accept the referral
When the family agrees, accept the referral. HealthOS lodges the Support at Home entry event with Services Australia against your NAPS id, which tells My Aged Care the person is with you.
Still stuck? Email support@healthos.net.au