Closing your workspace

Before you go: download your files

1. Open the Files page

   In the account menu choose Your data, or go to /settings/files. It lists what the workspace produced: coding runs, grouper batch results, GPMS submissions with their receipts, timesheet uploads and quote enquiries.

2. Download what you need

   Each item shows the night its personal details go, so download those first.

Closing the workspace

The person who subscribed, or a workspace manager, closes the workspace.

1. In the account menu choose Subscription.
2. Under Close this workspace, choose Close the workspace.
3. Type the workspace’s name to confirm. You can say why, if you like.

You get an email saying when access ends. Until then, everyone keeps working, and Keep the workspace on the same page takes it back. A workspace billed on invoice rather than by card is closed by emailing support.

What happens after you cancel

• Access continues to the end of the period you have paid for, then ends.
• We keep the workspace for 90 days after access ends, so it can be reopened, or its data exported, on request. Email support@healthos.net.au.
• After 90 days it is deleted.

The nightly purge keeps running until then, so personal details still go on schedule.

Still stuck? Email support@healthos.net.au