Billing and invoices
Everything about paying for your subscription. Billing is handled by Stripe, through the billing portal on your Subscription page.
The billing portal
Managers open it from the account menu: Subscription, then Open the billing portal. Seats, your card, invoices and cancelling are all there, so there is one record of what you pay for.
Invoices and GST
- Prices are per user per month, in Australian dollars, excluding GST. GST is added to each invoice.
- Stripe emails a tax invoice each month, and every past invoice can be downloaded in the billing portal.
- To show your ABN on invoices, add it in the billing portal under your billing details. It appears on invoices from then on.
Changing users
Adding someone on the Team page adds a seat when the plan is full, and you accept the charge as you add them. To reduce seats, lower the number in the billing portal. A seat removed stops billing at the end of the month it was removed in.
Your card
Update it in the billing portal. If a payment fails, everything keeps working while the card is retried; update it to avoid an interruption.
Cancelling
Cancel in the billing portal. You keep access to the end of the period you have paid for. See Closing your workspace for what happens after.
Still stuck? Email support@healthos.net.au