Connecting ACWS
ACWS set-up lets HealthOS read your residents’ or care recipients’ records from Services Australia through a PRODA device that belongs to your organisation.
Before you start, in PRODA
- Find your organisation’s RA number, its PRODA registration number.
- Register a B2B device for HealthOS, or use one you already have, and note its name.
- Link the device to the Aged Care program, for your homes’ services or your Support at Home service.
- Get the device’s activation code. It works once and expires after 7 days.
For Periscope you also need each home’s RACS id. For Purser you need your Support at Home service’s NAPS id.
Step by step
A manager opens Workspace setup from the account menu and chooses ACWS.
PRODA device
Enter the RA number (digits only) and the device name exactly as registered in PRODA.
Activate
Enter the activation code. HealthOS uses it once to register the device’s key with PRODA, and does not keep it.
Your homes (Periscope)
Enter each home’s RACS id, then read who is in care and their AN-ACC classes. Start from the beginning of the last quarter you report.
Your service (Purser)
Enter your Support at Home service’s NAPS id. HealthOS looks it up before saving it.
Test
HealthOS asks PRODA for a token with your device. When it gets one, ACWS is turned on.
If something goes wrong
- An activation code works once and lasts 7 days. If it has been used or expired, get a new one in PRODA and enter it on the Activate step.
- If the test is refused, check the device is linked to the Aged Care program in PRODA.
- When a device expires, PRODA issues a new activation code. Enter it on the Activate step.
Still stuck? Email support@healthos.net.au