Benchmarking

What is compared

Each quarter the Department publishes every residential care home’s care minutes targets: total and registered nurse minutes per occupied bed day. A home’s targets are built from the AN-ACC classes of its residents, so they measure its resident mix. A target above the median of homes like yours means higher-need residents, more AN-ACC funding, and more care to staff for.

HealthOS loads the Department’s list each quarter. Each home is compared with:

• Homes like yours: the same state and size band.
• Your state, your size band and your Modified Monash category (remoteness).
• Every home nationally.

A group with fewer than five homes is not shown, so no figure describes a handful of identifiable homes.

Getting a home compared

A home is compared once it is matched to its row in the Department’s list. On the Care Minutes screen, choose Department targets, upload the Department’s spreadsheet and confirm which row is each of your homes. See Care minutes and 24/7 RN. Matching once is enough: later quarters find the same row.

Reading a benchmark

For each home, the care minutes and RN minutes targets each show the home’s own figure and a tag saying how many homes like yours it is higher than. The table below them gives each group’s lower quarter, median and upper quarter, and where your home sits. Where the home’s own care minutes are calculated in HealthOS, the page also shows what it delivered this quarter so far against its targets.

Choose a quarter, or one home, at the top. The latest quarter loaded is shown first.

If something looks wrong

• “Benchmarks are on their way”: HealthOS has not loaded the Department’s list on this site yet.
• A home says it is not matched: confirm its row in Department targets on the Care Minutes screen.
• A home is matched but not compared: the Department lists two homes with the same name, provider, suburb and state, and HealthOS will not guess which is yours. Email support.

Still stuck? Email support@healthos.net.au